BP Induction Manual :: Business partner’s feedback after completion of induction training

Business partner’s feedback after completion of induction training

We would request you to share your valuable feedback on induction training conducted by our team, it help us to enhance our services further.

Rating scale between 1 = poor & 10 = excellent

1. How would you rate the quality of training is provided to you by our service team?

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2. Please rate our training on the following parameters

A. Easy to understand

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B. Professional

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C. Coverage of the subject

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3. The training was just right length

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4. If any suggestions

BP Code:

BP Name:

Place:

Date:

We would request you kindly tick your feedback on given below module whether subject is covered or not ():

Answer: Covered: Yes, Not covered: No (don’t tick both columns)

S.No	Description	Yes	No
Training module under go by BP
1	About EFL/ Hierarchy in EFL/ Verticals/ Division
2	Basic concept of water
3	Product / Models familiarization
4	Types of products/ Models
5	Technologies used in the models
6	Information about running models / Prices
7	Information about attachment sales
8	Soft skills training
9	Operational training
10	Role & responsibilities of BP/ BPST/ BP assistant
11	General Administration of BP’s Business
12	Complaint management
13	MS management Complaint management
14	Inventory management
15	Cards Management
16	AMC management
17	What are the activities can be conducted to recover the service (Lost customers)
18	Business meeting and Business review with technicians
19	Key performance indicators
20	SAP/ EV training/ EP training
21	Eurosmile site log in/ various options in the module
22	Mobile App training
23	Help desk for EVC & BP bill related issuess
24	How to maintain standard registers which is issued by EFL
25	Role of BP assistant
26	Role of Technician
27	Standard list of spares based on RO & UV population live & passive
28	FOC Policy about in warranty and In Contracts
29	Policy about post warranty and post contract
30	Documentation, BP Bill payment and payment submission process
31	All Circulars as of date effective to be made available
32	Payment plan for Technician
33	Good and defective spares return documentation
34	CRC & Call center operations
35	Escalation matrix about operations
36	Help desk for EVC & BP bill related
37	Travel policy for BPSTs to attend out station calls
38	Standard template for preparing Technician’s ID card
39	Application for cash card (Technician)
40	List of defective spares to be returned to EFL
41	Standard template for removing the customer data
42	The points covered during process audit

Do you like to know any additional subject? if yes kindly write your comments in given below box.

BP Code:

BP Name:

Place:

Date: