|
S.No
|
Description
|
No of hours
|
|
1
|
About EFL / Hierarchy in EFL / Verticals / Division
|
1 hour
|
|
2
|
Basic concept of water
|
1 hour
|
|
3
|
Product / Models familiarization
|
12 hours
|
|
3.1
|
Types of products/ Models
|
|
|
3.2
|
Technologies used in the models
|
|
|
3.3
|
Information about running models / Prices
|
|
|
3.4
|
Information about attachment sales
|
|
|
3.5
|
Soft skills training
|
|
|
4
|
Operational training
|
16 hours
|
|
4.1
|
Role & responsibilities of BP/ BPST/ BP assistant
|
|
|
4.2
|
General Administration of BP’s Business
|
|
|
4.3
|
Complaint management
|
|
|
4.4
|
MS Management
|
|
|
4.5
|
Inventory Management
|
|
|
4.6
|
Cards Management
|
|
|
4.7
|
AMC Management
|
|
|
4.8
|
What are the activities can be conducted to recover the service (Lost Customers)
|
8 hours
|
|
4.9
|
Business meeting and Business review with technicians
|
|
|
4.10
|
Key performance indicators
|
|
|
5
|
SAP/ EV training/ EP training
|
8 hours
|
|
6
|
Eurosmile site log in/ various options in the module
|
4 hours
|
|
7
|
Mobile App training
|
4 hours
|
|
8
|
Help desk for EVC& BP bill related issues
|
1 hours
|
|
9
|
How to maintain standard registers which is issued by EFL
|
1 hours
|