The following records to be maintained at BP office

1. SRAF ( Service Request Activity Form)
2. ICR/ ICCR control register
3. Material control register
4. History card control register
5. CDA register
6. Complaint register/ Pending complaint register
7. Attendance register
8. Salary register for technicians
9. Register for AMC leads
10. Office copy of ICR and ICCRs (Minimum 7 years to be maintained)

Submission Process

1. Business partner needs to handover the collection from technicians on daily basis and deposits in the bank.
2. Complete the SAP/EV activities day to day basis
3. Keep collection statement along with Cheques ready by EOD
4. Authorized agent visits BP office to collect the submission on daily basis
5. Agent will deposit the cheques in the Bank and submits the acknowledgement copy to BP next day and one copy will be submitted at commercial office for EFL records

BP Bill Payment

1. Bill to be submitted to EFL between 5^th to 10^th of Every month
2. Prepare the bill as per specifications and submit the bill to EFL
3. The following documents are mandatory to process the bill
   • Bill
   • CMS slips
   • Consolidated calls statement
   • Sale of spares register
   • AMC points summary
   • Service charges statement
   • Travel statement along with supporting documents

Service Tax

Service tax has to remit to government on monthly basis and submit the returns on quarterly basis. This is mandatory as per statuary requirements