Retention of Franchise Technicians
- At the time of induction, EFL would be training the technicians based on
the machine population given to Business Partner.
- The first batch of technicians would be trained by EFL on free cost basis.
Thereafter, retaining the technicians will be the onus of the franchise.
- In the event of turnover of the technicians, company would be levying a
subsidized charge of Rs.500/- for every new technician trained by EFL.
- Further, no technician would be allowed to go on the field until a through
training is given by EFL.
- The regular retraining done once in six months would continue to be on free
cost basis.
- Therefore, the Business Partner is requested to involve fully in retaining
the technicians at least for a reasonable period.
Also, it is mandatory for the Business Partner to assure that the technician is
carrying Photo Identity cards while on field with a photograph, name and signature
of the Service Technician
Note: If the service technician resigns or is terminated the Identity
card is to be handed over to the Area Service Head or the company. Else, the company
has sole rights to take actions against the technician.