BP Induction Manual :: Objectives

Objectives

S.No	Policy Guidelines	Quality objectives (Derived from Policy)	Benchmark	Record Reference
1	Building sustainable relationship with our customers	% Customer Retention	Same Month -75% Next Two Months – 100%	EV Website / Dash Board
2	Be proactive and ensure timely completion of mandatory service.	% on Time Completion of Mandatory Service	Same Day – 90% Next Day – 100%	EV Website / Dash Board
3	Resolve customer complains on time	% Customer complains resolved same day	Same Day – 90% Next Day – 100%	EV Website / Dash Board
4	Ensure proper servicing of the products through trained technicians & Training people to inculcate entrepreneurial sprit	% Trained Technicians for various technologies and products. Conducting Self - Learning / Motivation / Self - Development program.	Technician Rating >4, Those Technician less than or equal to 4 Training to be imparted to improve skill level.	Technician Performance report / EV Dash Board
5	Ensuring transparency in our policies and practice	Promotion of Incentive and other schemes time to time to technicians	As Per Qualifying Norms	Salary Register / Incentive Register

Note: Business Partner is responsible for achievement of objectives as per the benchmark set, the results are to be reviewed against benchmarks in Management Review Meetings held once in six months, and reset where necessary with action plans.