Eurosmile
  1. BP Induction Manual
  2. Process audit

The points covered during process audit are

  • Data Base Management

  • Service Request Management

  • Material Management

  • Revenue Management

  • Registers & Files Maintenance

Process Audit

Data Base Management

  • History Card Updation (Population VS History Cards)
  • IW History Card Updation (New Customer’s On Daily Bases)
  • Mobile No Updation (Population VS History Cards)

Service Request Management

  • Complaint Registers
  • SRAF Verification
  • Z5WC CALLS History Cards Updation
  • History Card Verification For MS Calls
  • MS/CR Tracker Updation

Material Management

  • FOC Consumption vs. SRAF
  • Defective Returnable
  • SIT Clearance On time
  • Materials (Ledger stock Vs. Physical stock)
  • Good and Defective maintain Separate (PCB, ADAPTOR’s, PUMP etc. Need to keep Separate)

Revenue Management

  • ICR/ICCR Outstanding (Ledger stock Vs. Physical stock)
  • ICR/ICCR Documentation (Collected Amount and Documented Date)
  • CDA Out Standing
  • Service Tax

Registers should be Maintain

  • Complaint Register
  • Spare Register
  • ICR/ ICCR Register
  • CDA Register
  • BPST Payment Register
  • Incentive Register

Files should be Maintain

  • Monthly Bill Statement
  • POD Details Statement
  • Defective Returnable Statement 4.Service Tax Paid Statement

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